Terms of Service

OVERVIEW

This website is operated by HAUS Marketing & Distribution Ltd. Throughout the site, the terms “we”, “us” and “our” refer to HAUS Marketing & Distribution Ltd. We provide this website, including all information, tools and services available through it, subject to your acceptance of the terms, conditions, policies and notices stated here.

Our website offers a selection of De Buyer cookware, kitchen equipment and accessories, alongside other products available through our store.

By visiting our website or purchasing a product from us, you engage in our Service and agree to be bound by these Terms of Service, including any additional terms and policies referenced here or available through hyperlinks. These terms apply to all users of the website, including visitors, customers and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By using any part of the site, you agree to these terms. If you do not agree with them, you should not access the website or use our services.

Any new features or tools added to our store will also be subject to these Terms of Service. You can review the latest version of these terms on this page. We reserve the right to update, change or replace any part of these terms by publishing changes on our website. It is your responsibility to check this page periodically. Continued use of the website following the publication of changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to you.

SECTION 1: ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

You may not use our products or services for any illegal or unauthorised purpose, nor may you violate any applicable laws when using our website, including laws relating to intellectual property.

You must not transmit viruses, malicious software or any other code designed to damage or interfere with our website or services.

A breach of these terms may result in the suspension or termination of your access to our services, subject to applicable law.

SECTION 2: GENERAL CONDITIONS

We reserve the right to refuse service where we have a lawful reason to do so.

You understand that information you submit through our website, excluding payment card information, may be transferred across networks and adapted to meet technical requirements. Payment card information is encrypted during network transfers.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of our website or services without our express written permission.

The headings used in these terms are included for convenience and do not affect their interpretation.

SECTION 3: ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We aim to ensure that the information on our website is accurate and up to date. However, product information, descriptions, specifications, images and other content are provided for general information and may occasionally contain errors or omissions.

Where products are supplied by De Buyer, product details may include information provided by the manufacturer. We may update or correct this information when necessary.

We reserve the right to amend website content at any time, although we are not obliged to update every item of information immediately. You are responsible for reviewing relevant product information before making a purchase.

Any historical information displayed on our website is provided for reference and may no longer be current.

SECTION 4: MODIFICATIONS TO THE SERVICE AND PRICES

Prices for products are subject to change without notice.

We reserve the right to modify, suspend or discontinue any part of our website or services where necessary.

We will not be liable for changes to the website, prices or services to the extent permitted by applicable law. Nothing in these terms affects your statutory rights as a consumer.

SECTION 5: PRODUCTS OR SERVICES

Our website offers De Buyer cookware, kitchen equipment and accessories, including products made from materials such as stainless steel, carbon steel, copper and aluminium, depending on the range.

Product availability, specifications, colours, finishes and prices may vary. We aim to display product images and descriptions as accurately as possible, but the appearance of a product may differ slightly depending on your screen or device.

Product descriptions and specifications are provided to help you make an informed purchase. Please check the individual product listing for details such as dimensions, materials, compatibility with hob types, care instructions and intended use.

We reserve the right to limit quantities, discontinue products or restrict sales where there is a lawful and reasonable basis to do so. Any changes to product information or availability will not affect orders already accepted, except where permitted by law.

We aim to ensure that products meet the descriptions provided on our website. Nothing in these terms excludes or limits any rights or remedies you may have under applicable consumer law.

SECTION 6: ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, pricing errors, stock availability issues or orders that appear to have been placed for unauthorised resale.

If we amend or cancel an order, we may attempt to notify you using the email address, telephone number or billing details supplied when placing the order.

You agree to provide current, complete and accurate billing, delivery and account information for purchases made through our store. You are responsible for updating your details when necessary so that we can process orders and contact you.

For information about returns, exchanges and refunds, please refer to our Returns & Refunds Policy.

SECTION 7: OPTIONAL TOOLS

We may provide access to third-party tools or services over which we have no direct control.

These tools are provided subject to the terms and conditions of their respective providers. Your use of optional third-party tools is at your own discretion, and you should review the relevant provider's terms before using them.

Any new tools or services introduced through our website will also be subject to these Terms of Service where applicable.

SECTION 8: THIRD-PARTY LINKS

Our website may contain links to third-party websites or services, including information relating to manufacturers, suppliers or other businesses.

We are not responsible for the content, accuracy, policies or practices of third-party websites that we do not operate. Visiting or using those websites is at your own discretion.

Questions or complaints about products or services purchased directly from another business should be directed to that business. This does not affect your rights in relation to products purchased from HAUS.

SECTION 9: USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you send us comments, suggestions, reviews, ideas or other materials, you agree that we may use them to operate, improve and promote our business, subject to applicable law and our Privacy Policy.

We are not obliged to keep unsolicited submissions confidential, provide compensation for them or respond to them, except where required by law or agreed separately.

You must not submit content that infringes another person's rights, contains unlawful or abusive material, misleads others or includes malicious software.

You remain responsible for the content you submit. We reserve the right to remove content that we reasonably consider unlawful, inappropriate or in breach of these terms.

SECTION 10: PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your personal information when you browse our website or place an order.

SECTION 11: ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery charges, delivery times or availability.

We reserve the right to correct errors and update information where necessary. If an error affects an order you have placed, we will take appropriate steps to resolve the issue and contact you where required.

We will not use this section to remove or restrict any rights you have under applicable consumer law.

SECTION 12: PROHIBITED USES

You may not use our website or its content:

• For any unlawful purpose.

• To encourage or participate in unlawful activity.

• To infringe our intellectual property rights or those of others.

• To submit false, misleading or fraudulent information.

• To harass, abuse, threaten or discriminate against others.

• To upload or transmit viruses or other malicious code.

• To collect or misuse other people's personal information.

• To send spam or engage in phishing or similar activities.

• To interfere with the security or proper operation of our website.

• To copy, scrape or exploit website content without permission where such activity is unauthorised.

We reserve the right to restrict or terminate access to our services where a user breaches these terms, subject to applicable law.

SECTION 13: DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We aim to provide a reliable website and accurate product information, but we cannot guarantee that our website will always be available, uninterrupted or free from technical errors.

We take reasonable steps to ensure that product descriptions and other information are accurate. However, we cannot guarantee that all website content will always be complete or error-free.

To the extent permitted by law, HAUS Marketing & Distribution Ltd will not be liable for indirect or consequential losses arising from the use of our website or services where such losses could lawfully be excluded.

Nothing in these terms excludes or limits liability where it would be unlawful to do so. In particular, these terms do not affect your statutory rights concerning the quality, safety, description or suitability of products purchased from us.

SECTION 14: INDEMNIFICATION

You agree to indemnify and hold harmless HAUS Marketing & Distribution Ltd, its employees, officers and service providers against reasonable losses or claims arising directly from your unlawful use of our website, your breach of these terms or your infringement of another person's rights, to the extent permitted by law.

SECTION 15: SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be applied to the fullest extent permitted by law or treated as separate from the remaining provisions where necessary.

The remaining provisions will continue to apply.

SECTION 16: TERMINATION

These Terms of Service apply for as long as you use our website or services.

You may stop using our website at any time. We may suspend or restrict access where there is a legitimate reason, including a serious breach of these terms or suspected unlawful activity.

Termination does not affect any rights, obligations or liabilities that arose before termination, nor does it affect rights that must continue under applicable law.

SECTION 17: ENTIRE AGREEMENT

These Terms of Service, together with the policies published on our website, govern your use of our website and services.

They replace previous versions of these terms relating to the same subject matter, unless a separate written agreement states otherwise.

Our failure to enforce any provision does not constitute a waiver of that provision or any other right.

SECTION 18: GOVERNING LAW

These Terms of Service and any separate agreements under which we provide services are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply to you.

If you are a consumer, nothing in this section removes any mandatory rights or protections available to you under applicable law.

SECTION 19: CHANGES TO TERMS OF SERVICE

You can review the latest version of these Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these terms by publishing changes on our website. It is your responsibility to review this page periodically.

Your continued use of our website following the publication of changes constitutes acceptance of the revised terms, to the extent permitted by law.

SECTION 20: CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

HAUS Marketing & Distribution Ltd

Email: info@inthehaus.co.uk

For questions about a De Buyer product or an order placed through our website, please contact our customer service team using the contact details provided on our website.